Shipping policy

Shipping Policy

Thank you for shopping with Ross Elliott Jewelers'! We are committed to providing you with exceptional service and ensuring a smooth shopping experience. Please take a moment to review our shipping policy to understand how we handle the delivery of your precious jewelry.

Order Processing Time:

  • Orders are processed in the order they are received.
  • Please allow up to 48 hours (excluding weekends and holidays) for your order to be processed and prepared for shipment.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Methods and Costs:

  • We offer the following shipping options:
    • Standard Shipping: Estimated delivery time varies based on your location and selected shipping method.
    • Store Pickup: You can choose to pick up your order in person at our store location (55 W Honey Creek Dr Terre Haute, IN 47802) during our regular business hours. Store pickup is free of charge.

Delivery Times:

  • The estimated delivery time for standard shipping depends on your location and the chosen shipping method.
  • Please note that we do not process or ship orders on weekends or holidays.

Misdelivery Claims:

  • If you believe your order has been misdelivered or if there are any issues with the delivery, please contact us within 5 days of the shipment date.
  • We will work diligently to investigate and resolve the issue as quickly as possible to ensure your satisfaction.

International Shipping:

  • At this time, we only offer shipping within the United States. We do not provide international shipping services.

Order Tracking:

  • You will receive a tracking number via email once your order has been shipped.
  • You can track the status and location of your order using the provided tracking information through the carrier's website.

Lost or Stolen Packages:

  • Ross Elliott Jewelers' is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that your delivery location is secure.

Shipping Restrictions:

  • We do not ship to P.O. boxes. Please provide a valid physical address for delivery.

Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact our customer support team by visiting the Contact Us page.

Thank you for choosing Ross Elliott Jewelers. We appreciate your business and look forward to serving you with the finest jewelry and exceptional service.